• Palm Court Rotorua Motel
  • Palm Court Rotorua Accommodation - Spa pool
  • Palm Court Rotorua motel hanging baskets
  • Palm Court Rotorua Accommodation with spa pool
  • Palm Court Rotorua Motel - Ground floor
  • Palm Court Rotorua Accommodation bathroom
  • Palm Court Rotorua Motel at Sunset
  • Palm Court Rotorua Accommodation - Twin Studio

Booking Policy

Credit Card guarantees: Reservations require authorisation of a credit card withdrawel to secure a booking. No charge will be made against the card details unless the client fails to arrive for the booked accommodation or departs without paying for the booked accommodation or other incidentals.

A valid credit card number, expiry date and CVV is required. The CVV is your Card Verification Value, a credit card security number, and is the last 3 digits on the back of most cards, or the 4 digit number on the front of an American Express Card.

Payment is required prior to check-out, guests are welcome to use credit card, cash or EFTPOS to settle their account.

Smoking: As this is a smoke free complex, please smoke outside away from open windows, doors and other guests, especially children.

Odours: If the room cannot be let out due to strong odours (i.e. food odours, cigarette smoke, camphor, strong smelling ointments/aerosols etc.) we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest.

General: Visitors are permitted at the managements discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property.
No visitors are allowed on the property after 10pm. Any damage to the room or property may be charged, plus a charge for resultant loss of income if applicable.

Overdue Accounts: All accounts are payable on departure. We reserve the right to charge overdue/recovery fees on all accounts not paid by the due date.

Check-in: Is available from 2:00pm on the day of arrival. Check-out is by 10:am on the morning of departure. Early check-in and /or check-out is by prior arrangement only.

Reception Hours: 8:00am to 9:30 pm.

Cancellations: with less than 48 hours notice (2pm 2 days prior to scheduled check-in) may result in the total amount for the booked accommodation being charged. Failure to arrive on the specified day may result in the total amount for the booked accommodation being charged and cancellation of the remainder of the booking. Peak times (School holidays, public holidays, major events and all Saturdays) require 7 days notice of cancellation and failure to do this may result in the total amount for the booked accommodation being charged and cancellation of the remainder of the booking.
Special conditions apply to Group quotations/reservations.

Reservation Changes: Any changes to reservation terms will be treated as a new booking and additional charges may apply. Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date may not result in a refund unless the motel management approve and are able to re-let the booked accommodation.